Refund & Cancellation Policy

Last updated: October 2026. This policy covers Pulze plans and video packs bought on joinpulze.com.

Prepaid plans, no auto-renewal

Pulze plans are paid in advance for one month or one year, and video packs are one-time purchases. We never charge you again automatically. When a plan ends, your account returns to the Free plan.

Cancellation

Because nothing renews, there is nothing to cancel. You can simply choose not to buy again. You keep everything you paid for until the end of the period you bought.

Refunds

• 7-day refund:if Pulze isn't working for you, email us within 7 days of your purchase and we will refund it in full, provided you have used no more than 3 videos from that purchase.
• Payment problems: if you were charged twice, or charged without receiving your plan, we refund the extra or failed payment in full.
• After 7 days, or for partly used periods and packs, we do not offer refunds.

Approved refunds go back to your original payment method through Razorpay, usually within 5–7 business days, depending on your bank.

Delivery

Pulze is a digital service. Your plan or video pack is activated on your account immediately after the payment succeeds, and there is nothing physical to ship. If your plan doesn't appear within a few minutes, contact us with your payment ID.

How to request a refund

Email anurenjatbusiness@gmail.com from the address on your Pulze account, with the payment ID from your Razorpay receipt. See also our Terms of Use and pricing.